Job Description
The Customer Service Associate is responsible for providing product and service information and resolving product and service problems.
This is achieved by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
A key expectation is to have the flexibility to handle multiple channels and be able to switch between B2B and B2C functions.
RESPONSIBILITIES: Coordinate and report directly to an Operations Supervisor/ Team Leader.
Professionally handle high volumes of incoming inquiries from customers (calls, emails, chats, social media, back office and other B2C/B2B channels) Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services.
Resolve customer issues via one touch resolution gu...