Job Description
Position Description:
CGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV to join our team. The ideal candidates should possess excellent communication skills (translation and Mandarin speaking requirements as needed), have experience in customer service, and be able to work as a team in a fast-paced environment. New York Passport Agency.
Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the various duties in the Customer Service Department, including translation and Mandarin speaking requirements as needed. The employee is also expected to perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing office equipment and machinery in the preparation, processing, and mailing of p...