Job Description
Client Services Associate
Location: Pittsburgh, PA or Lake Mary, FL
Contract-to-Hire, Hybrid (4 days onsite)
We are seeking a client-focused and driven Client Services Associate to join our team. This role offers the opportunity to work at the center of client interaction, operations, and service excellence—delivering timely solutions while building strong relationships.
In this position, you will serve as a primary point of contact for client inquiries, ensuring responses are handled efficiently and in line with established service levels. You will play a key role in delivering a consistent, high-quality client experience while meeting productivity and performance targets.
What you’ll be doing:
- Act as the first point of contact for daily client inquiries, providing prompt, accurate, and professional responses
- Deliver Level 1 support by resolving issues directly or escalating u...