Job Description
Job Description
MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:
Order & Fulfilment Management
• Serve as the primary customer interface for order processing, changes, and delivery coordination
• Ensure timely and accurate processing of customer orders to meet delivery commitments
• Coordinate with third-party logistics providers to manage shipments and deliveries
• Update delivery commitments on customer portals for new orders, reschedules, and forecast confirmations
• Handle sample requests and customer returns, including RMA and credit/debit documentation
• Maximize monthly billings by aligning deliveries with customer request dates
Forecasting & Inventory Planning
• Lead forecast planning in collaboration with Sales to understand demand trends and backlog status
• Translate forecasts into actionable shipment and production plans
• Manage customer stocking progra...