Job Description
Responsibilities
- Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
- Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
- Work closely with internal teams to resolve customer issues and follow up as necessary.
- Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
- Assist with the preparation and invoicing of both local and export spare part orders.
- Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
- Maintain and manage the spare parts inventory.
- Take on other duties and project work as assigned.
- Prior experience in customer service, call cente...