Job Description
Overview
Ensure customer satisfaction through the timely management of their requirements, optimize internal operations, and maintain long-term relationships with customers under Rosenberger's culture and values guidelines.
Responsibilities
- Answer customer’s needs in time.
- Provide solutions to the customer’s requirements.
- Work in an interdisciplinary manner with other departments to solve customer’s requirements.
- Update information proactively to customer.
- Achieve customer service processes.
- Maintain accurate records of customer interaction.
- Maintain customer’s trust through excellent support and problem solving.
- Effective communication.
- Analytical skills.
- Problem solving.
- Commitment to customer service excellence.
- Interpersonal skills to collaborate with team members.
- EDI / Customer’s Portals.
- Basic principles of environmental and leg...