Job Description
Location: Remote (Must be available to work 9am - 5pm EST)
About Us
We are a dynamic organization committed to excellence in customer service and operational efficiency. We're looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.
Job Summary
The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.
Key Responsibilities
- Customer Service:
- Respond promptly and professionally to customer inquiries regarding billing issues
- Provide clear communication and effective solutions to resolve billing discrepancies ...