Job Description
Overview
Ensuring that we look after our customers throughout the duration of their policy is critical to the success of our business. After all, an insurance policy only lasts for 12 months and at the end of this time we want all our customers to remain a customer of ours and renew their policy with us. In order to do this we have a Customer Service Department that is split into a number of different areas. This ensures that all customers receive a first class service at all times.
Responsibilities
- To Process incoming emails from customers, other departments and third parties
- To amend a customer’s policy (e.g. change the vehicle we insure, change their address) via email or the telephone
- To Process cases and ensuring that all documentation is issued in accordance with Service Level Agreements
- To work with a customer in ways that will resolve any concerns or issues that they may have
- To deal with and resolv...