Customer Service - Call Center Staff

Nice to know

Serve as a first contact point for Allianz customers, prospect and sales distributors respond to a high volume of telephone inquiries about the product benefits and features, services and privilege campaigns by following standard scripts, procedure with customer satisfaction at the spot.

Your Day at Allianz Ayudhya

1) Customer Services

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing)
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure opti...