Job Description
MAYDAY Recruitment is proud to be partnering with one of Australia’s largest funeral service providers to recruit a compassionate and experienced Customer Care Hub Leader to lead their contact centre team.
This is a unique opportunity to step into a meaningful leadership role where empathy, operational excellence, and people leadership are at the heart of every interaction. Leading a close-knit team of Customer Care Specialists, you will play a pivotal role in supporting families during some of life’s most difficult moments while driving service excellence, team engagement, and continuous improvement across the Customer Care Hub.
Working within a collaborative and values-driven environment, you will lead by example, ensuring every customer interaction is handled with professionalism, care, and compassion.
What you’ll be doing:
• Leading and supporting a high-performing inbound and outbound Customer Care Hub team
• Coaching, mentoring,...