Job Description
Title: CUSTOMER SERVICE CLERK - MAYPORT MAIN STORE - FLEX Location: United States-Florida-Atlantic Beach Job Number: 2600023Z Job Summary Assists a higher level customer service representative in performing duties such as taking special orders, providing layaway services, resolving routine customer complaints, operating a cash register, etc. Duties and Responsibilities - Assists in taking special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints. Assists in making refunds or exchanging merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts are present; contacts appropriate personnel to return merchandise to stock. Requests for refunds and adjustments, as well as customer complaints that are unusual in nature, are referred to higher grade associate. - Assists in maintaining records and logs pertinent to customer service transactions ...