Job Description
Travelstart, the largest and fastest growing Online Travel Agency in Africa has just landed in Middle East! Here at Travelstart we are always looking for top-notch young talents to join our passionate Team.
Job Description
The purpose of your role will be to interact with customers and support them via all channels (e.g. phone, email, website live chat) to ensure that Travelstart provides excellent Customer Service to all of its clients.
YOUR KEY RESPONSIBILITIES
- Professionally process sales and/or customer service calls
- Respond to customer queries across all relevant communication channels within a pre-determined timeframe
- Resolve customer issues
- Offer products and extras to clients
- Maintain company and client confidentiality
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Administrative tasks pertaining to Travelstart ...