Job Description
Drive customer satisfaction with Graymont as a Customer Service Coordinator in a Hybrid role in BC, AB, or ON. Manage orders and communication while supporting a positive customer experience.
This full-time, permanent role offers you the chance to support customer relationships and efficiently process orders using Salesforce. You will resolve customer inquiries, collaborate with sales and operations teams, and contribute insights for service enhancements and operational efficiencies.
Key Responsibilities:
• Serve as the main contact for customer inquiries and support
• Manage cross-functional communication to streamline processes
• Resolve issues and address recurring problems strategically
• Gather customer insights to improve overall service
• Assist in maintaining SOPs and training initiatives
Requirements:
• Associate degree or diploma in Business or Logistics field
• 3-5 years of experience in Customer Service and support
• Proficiency with ERP sys...
This full-time, permanent role offers you the chance to support customer relationships and efficiently process orders using Salesforce. You will resolve customer inquiries, collaborate with sales and operations teams, and contribute insights for service enhancements and operational efficiencies.
Key Responsibilities:
• Serve as the main contact for customer inquiries and support
• Manage cross-functional communication to streamline processes
• Resolve issues and address recurring problems strategically
• Gather customer insights to improve overall service
• Assist in maintaining SOPs and training initiatives
Requirements:
• Associate degree or diploma in Business or Logistics field
• 3-5 years of experience in Customer Service and support
• Proficiency with ERP sys...