Customer Service Coordinator

Job Title : Customer Service Coordinator (After Sales Support) Job Overview: We are looking for a Customer Service Coordinator to support our After Sales department. The ideal candidate will handle customer enquiries, assist with warranty documentation, and provide support to walk-in customers at our showroom. Key Responsibilities: - Handle incoming calls and respond to customer enquiries in a professional and timely manner - Assist in processing documentation, including warranty claims and related paperwork - Provide support to walk-in customers, addressing their queries and concerns - Explain product features and recommend suitable products to customers - Coordinate with internal teams to ensure smooth after-sales service operations Requirements: - Good communication and interpersonal skills - Customer-oriented with a positive attitude - Basic administrative and documentation skills - Ability to multitask and handle customer enquiries efficiently - Prior experience in customer servic...