Job Description
Job Description
Job Overview:
We are looking for a Customer Service Coordinator to support our After Sales department. The ideal candidate will handle customer enquiries, assist with warranty documentation, and provide support to walk-in customers at our showroom.
Key Responsibilities:
– Handle incoming calls and respond to customer enquiries in a professional and timely manner
– Assist in processing documentation, including warranty claims and related paperwork
– Provide support to walk-in customers, addressing their queries and concerns
– Explain product features and recommend suitable products to customers
– Coordinate with internal teams to ensure smooth after-sales service operations
Requirements:
– Good communication and interpersonal skills
– Customer-oriented with a positive attitude
– Basic administrative and documentation skills
– Ability to multitask ...