Job Description
The SANS Institute
Established in 1989, SANS Institute is the largest information security training organisation in the world. SANS provides intensive, technical training designed to impart the skills and techniques necessary for defending systems and networks against the most dangerous threats - the ones being actively exploited. SANS training is led by world-renowned, expert instructors and the curriculum covers all the most crucial areas of security. Training can be delivered in a classroom at a SANS training event, privately in the workplace or online. SANS training is aligned to GIAC certification.
Main duties and responsibilities Customer Service Coordination (70%)- Responding to inbound enquiries (calls and emails) from SANS students, customers and community members including meticulous record keeping and follow-up to ensure successful and timely closure of all queries and requests.
- Providing assistance to students and cu...