Job Description
Customer Service – Business Excellence | Automotive Aftersales Division (UAEN)
We are seeking a motivated and detail-oriented UAEN to join our Automotive Aftersales team in a Customer Service & Business Excellence role. The successful candidate will support initiatives that enhance customer satisfaction, improve service quality, and drive operational excellence across aftersales functions.
Key Responsibilities
- Monitor and analyze customer service performance and satisfaction metrics
- Support customer experience (CX) improvement initiatives and business excellence programs
- Prepare reports, dashboards, and performance analyses for management
- Coordinate with service centers and internal stakeholders to ensure compliance with customer service standards
- Identify process improvement opportunities and support implementation of best practices
- Assist in managing customer feedback, complaints, and serv...