Job Description
National retailer with head office in Milnerton is seeking to employ a Customer Service & CRM Manager to join their team,
The Customer experience, CRM and Loyalty Manager is responsible for driving customer retention, loyalty, customer satisfaction and customer engagement across all company brands. The Role oversees CRM, Loyalty, Customer Service, customer insights and customer experience initiatives to improve customer lifetime value, purchase frequency and overall brand advocacy.
Key responsibilities
- Customer experience and customer service
- CRM and Retention
- Loyalty Programme Management
- Marketing automation and campaign management
- Reporting & Customer insights
- Systems and project management
- E- Commerce customer journey support
Qualifications
- Diploma or degree in Marketing, Business Management, commerce or related
- Minimum 5 years experience in CRM...