Job Description
Job Responsibilities
- Prepare quotation for battery regeneration services, driver familiarization training package and sales, fleet management, li-ion battery (for lead-acid battery replacement), safety features / products, super elastic tires and wheels
- Achieve monthly training KPI
- Open and maintain customer accounts in CRM system
- Resolve product or service issues
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Support other Customer Service Engineer / Executive and Coordinator when required
- Meet personal/team KPIs
- Handle complaints, recommend appropriate solutions and alternatives within the timeline, and follow up on the outcome
- Handle internal and external enquiries on warranties or terms of sale
- Compile and generate monthly service revenue reports
- Minimum a diploma holder in ...