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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Description
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.Represents the company to the customer and assume accountability for customer happiness with service.Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.Provides assistance to Installation Engineer in resolving problems.Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowl...