Job Description
Job Description
As part of the growth of Mars Capital, we are recruiting a Customer Service Executive to support our Contact Centre Team. This is a permanent role and will be based at Mars Capital’s Dublin office with some home working.
How You’ll Make an Impact
- Manage inbound and outbound calls for the servicing of customer loan accounts.
- Ensure system records are maintained and updated following every customer interaction.
- Investigate, review and negotiate at individual account level, to ensure the correct customer outcome is achieved.
- Liaise with internal teams in relation to the expediting of required information.
- Complete general loan administration duties such as issuing mortgage statements, redemption statements and ad hoc manual letters.
- Positively contributing to the achievement of agreed SLA’s.
- Consistently record incidents immediately on detection of errors and engages with Risk Own...