Job Description
Customer Service Executive
Birmingham City Centre
£25,000 - £30,000 Per Annum
Hours: 12pm–8pm or 2pm–10pm (Mon–Fri)
Key Duties:
* Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
* Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
* Pre and post‑sales activity
* Make outbound calls to re‑engage lapsed customers, support key accounts, and promote products
* Maintain accurate CRM and sales records, assist with reporting, and support daily admin
* Vet and qualify new customer accounts; identify leads for Business Development
* Maintain high call‑answer rates and ensure all enquiries are responded to
Ideal Candidate:
* Strong communicator with excellent organisation and attention to detail
* Confident in a fast‑paced B2B environment
* Proactive, commercially aware, and...
Birmingham City Centre
£25,000 - £30,000 Per Annum
Hours: 12pm–8pm or 2pm–10pm (Mon–Fri)
Key Duties:
* Central customer support role handling inbound calls, queries, deliveries, returns, and order issues
* Own customer cases end to end, working with warehouse and sales teams to resolve problems quickly
* Pre and post‑sales activity
* Make outbound calls to re‑engage lapsed customers, support key accounts, and promote products
* Maintain accurate CRM and sales records, assist with reporting, and support daily admin
* Vet and qualify new customer accounts; identify leads for Business Development
* Maintain high call‑answer rates and ensure all enquiries are responded to
Ideal Candidate:
* Strong communicator with excellent organisation and attention to detail
* Confident in a fast‑paced B2B environment
* Proactive, commercially aware, and...