💼 Full-Time Position

Customer Service Executive (Branch Service Line)

🏢
Housing & Development Board
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

What The Role Is

Customer Service Executive - You work in a call centre environment.

What You Will Be Working On
  • Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
  • Promote, educate, and guide callers on the use of HDB’s e-Services.
  • Provide case‑specific advice and quality customer service to customers over the phone.
  • Keep abreast of the latest policies and procedures to provide accurate information to customers.
  • Resolve customers’ queries effectively and escalates problems promptly.
  • Work as a team to ensure that call centre service KPIs are met.
  • Any other tasks assigned.
What We Are Looking For
  • Possess effective telecommunication and strong customer service skills.
  • Have a passion to deliver customer‑centric s...