Customer Service Executive ( Chinatown)

Job Responsibilities

• Handle general enquiries from employers and workers (calls and emails), including escalated cases.
• Review and route online forms and cases to relevant teams for follow-up.

Collate statistics for case tracking.

Manage returned mails for letters sent by the team.

Update workers results and related enquiries.

Perform ad-hoc duties including data entry, generating standard outcome letters, and issuing outcomes to customers.

Requirements

Positive work attitude with good communication skills.

Computer literate and proficient in Microsoft Office.

Able to work independently with minimal supervision.

Administrative or data entry experience preferred.

Only Singaporeans may apply.

Durations/ Working hours:

10 months contract (Immediate)

Monday to Thursday: 8.30 am to 6 pm

F...