Job Description
Key Responsibilities:
- Serve as the first point of contact for Singapore-based customers via email and WhatsApp
- Ensure order accuracy, pricing consistency, and proper documentation
- Handle product inquiries, lead time, pricing, and order-related enquiries
- Handle post-delivery issues such as goods exchange/return requests
- Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
- Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
- Process various backend documents to ensure order, picking and delivery accuracy
- Prepare customer quotations based on approved pricing and input from sales/commercial team
- Any other ad-hoc duties as assigned
- Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food S...