Job Description
Responsibilities:
- Provide excellent customer service and support in the supply chain industry.
- Handle customer inquiries, orders, and complaints in a timely and professional manner.
- Manage and maintain customer accounts, ensuring accurate and up-to-date information.
- Coordinate with internal teams to ensure smooth order processing and delivery.
- Proactively communicate with customers regarding order status, delays, and any issues.
- Collaborate with logistics and warehouse teams to address customer requirements.
- Resolve customer complaints and escalate issues when necessary.
- Assist in the implementation of customer service strategies and process improvements.
- Stay updated on industry trends and best practices in supply chain management.
- Provide feedback and suggestions for continuous improvement of customer service operations.
- Diploma or degree in Business, Supply Chai...