Job Description
What the role is
Customer Service Executive – Housing Management Group (East Zone / West Zone)
What you will be working on- Manage customers who walk in or attend appointments at the Branch in a warm and proactive way, while ensuring good queue management.
- Handle enquiries on lease/tenancy administration, housing maintenance, mortgage and car park matters from customers at the Branch.
- Complete face to face transactions that require in-depth explanation and signature with customers over the counters at the Branch.
- Guide and educate customers to use and complete their transactions using self-help machines (e-Kiosk, Cash Payment Kiosk, AXS machine) located at the Branch.
- Guide and assist customers who walk in to Branches in submitting their feedback/enquiry via e-feedback form.
- Conduct phone triage for e-appointments made by customers and resolve their enquiries over phone and/or remind them on details and d...