Job Description
Role Overview
The Customer Service Executive will be responsible for managing customer enquiries across email, live chat, and phone channels while ensuring timely and accurate first-time resolution. This role supports regional telco, IT, and social media projects, requiring a service-focused mindset and strong communication skills.
Key Responsibilities
- Handle inbound customer enquiries via phone, email, and chat in a professional and courteous manner.
- Provide accurate information, troubleshoot basic issues, and ensure first-contact resolution wherever possible.
- Record and update all customer interactions in the internal systems with complete and accurate details.
- Escalate complex cases to the relevant teams in accordance with standard operating procedures and service levels.
- Adhere to project-specific workflows, compliance guidelines, and quality assurance standards.
- Maintain a high level o...