Job Description
POSITION OVERVIEW
Company is seeking a highly responsible, committed, and proactive Customer Service Executive to join our growing team.This position is suitable for candidates who enjoy customer interaction, case coordination, administration, reporting, and problem-solving. The successful candidate will work closely with the Directors and play an important role in ensuring smooth customer service operations and customer satisfaction.
KEY RESPONSIBILITIES
Customer Service & Case Coordination
- Handle customer enquiries via WhatsApp, phone calls, email, and other communication channels.
- Follow up with customers regarding appointments, documentation, vehicle collection, and case progress.
- Provide accurate and professional information regarding company services and processes.
- Manage customer expectations and maintain a high ...