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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Plan, develop, implement and improve effective customer service goals, procedures, policies, and standards.
- Understand and address customer’s needs, complaints, inquiries or other issues and follow up on the problems raised until resolved via various communication platforms.
- Engage and manage call‑in customers by assisting, confirming or clarifying any concerns as needed.
- Provide customers with a professional standard of service and to achieve a high level of customer satisfaction.
- Provide timely and accurate responses to customer inquiries regarding the latest model promotions, special offers, and product features.
- Efficiently utilize the CRM system to access and manage customer data, track interactions, preferences, and sales history, ensuring personalized service.
- Act as the point of contact for customer feedback and concerns, collaborating with the sales team to resolve issues and fin...