Job Description
The Customer Service Executive is responsible for providing a high level of customer service, managing up-to-date equipment data in Dynamics AX system, keeping all relevant documentation up-to-date. This role also entails monitoring customers’ monthly payment cycles and following up as necessary to ensure overdue payments are processed.
Principal Accountabilities
- Upkeep of equipment rental movement (AX) records and procedures.
- Troubleshoot AX system error (if applicable).
- Ensure that all invoices are sent to customers on a timely manner after issuance of invoices (ie: via email or courier).
- Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done.
- Send report or email to customers requesting for overdue or monthly PO outstanding.
- Close follow‑up with customers on overdue debts to achieve DSO target with close co‑ordination wi...