Job Description
Job Description:
- Minimum Diploma in Business Administration, Communications, Customer Service, or any related field
- 1–3 years of experience in customer service, preferably in e-commerce or operations support
- Experience handling live chat and/or case management (ticketing/webform systems) is preferred
- Prior exposure to logistics, return & refund processes, or dispute resolution will be an added advantage
- Strong written and verbal communication skills (English & Bahasa Malaysia), Mandarin will be an advantage
- Ability to work in a fast-paced, high-volume environment
- ...