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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Minimum Diploma in Business Administration, Communications, Customer Service, or any related field
- 1–3 years of experience in customer service, preferably in e-commerce or operations support
- Experience handling live chat and/or case management (ticketing/webform systems) is preferred
- Prior exposure to logistics, return & refund processes, or dispute resolution will be an added advantage
- Strong written and verbal communication skills (English & Bahasa Malaysia), Mandarin will be an advantage
- Ability to work in a fast-paced, high-volume environment
- Strong sense of ownership and accountability
- Provide real-time assistance to managed sellers via live chat, handle and resolve seller enquiries submitted via webforms within defined SLA.
- Manage workload efficiently across both webform cases and live chat queues.
- Deliver clear, professional, and solution-oriented respo...