Job Description
Customer Service Executive (Malaysia) - February Intake
MOVA
Full-time
Negotiable
Unknown
Role Overview
The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups.
Key Responsibilities
- Customer Support & Issue Resolution
- Handle customer enquiries via phone, WhatsApp, email, live chat, and in-person channels when required.
- Provide accurate information regarding products, services, promotions, and processes.
- Respond promptly and professionally to customer complaints, enquiries, and requests.
- Troubleshoot basic service or technical issues and elevate complex cases to relevant teams.