Job Description
Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team.
As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.
Key Responsibilities:
- Engage directly with customers via telephone or electronic communication.
- Manage direct customer orders following the internal sales order process meticulously.
- Address and resolve general and order-specific customer enquiries promptly and effectively.
- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.
- Provide support with order status updates and delivery tracking queries.
Skill...
As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.
Key Responsibilities:
- Engage directly with customers via telephone or electronic communication.
- Manage direct customer orders following the internal sales order process meticulously.
- Address and resolve general and order-specific customer enquiries promptly and effectively.
- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.
- Provide support with order status updates and delivery tracking queries.
Skill...