Job Description
Job title : Customer Service Executive
Job location : Koregaon Park, Pune
About Palmonas
Palmonas is a fast-growing demi-fine jewellery brand focused on creating stylish, high-quality, and affordable jewellery for modern consumers. We are passionate about delivering not just beautiful products, but also an exceptional customer experience.
Role Overview
We are looking for a Customer Service Executive who can provide excellent support to customers across multiple communication channels. The ideal candidate should have strong communication skills, patience, problem-solving ability, and a customer-first mindset.
Key Responsibilities
- Handle customer queries through calls, emails, WhatsApp, Instagram, and other support channels
- Resolve customer concerns related to orders, deliveries, exchanges, returns, refunds, and products
- Coordinate with internal teams such as warehouse, l...