Job Description
Supporting the Logistics (Supply Chain) department, you ensure the smooth flow of information between internal and external partners by processing various orders within your area of support.
Description of Duties
- Process the sales order (SO) timely and accurately using various software programs.
- Proactively ensure order processing and follow‑up until delivery.
- Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, the warehouse department.
- Engage customers by answering order and service questions by providing information about orders and potential service failures.
- Prepare order or service reports by collecting and analyzing customer information.
- Resolve order or service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the possible solutions or escalating the problem to the correct department o...