Job Description
Company Background
We are representing our client, an established company in the transportation and logistics industry, in their search for a suitable candidate to join their team
Job Responsibilities
- Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
- Coordinate with overseas agents on shipment consolidation (Air & Ocean).
- Work closely with the Operations team to ensure timely delivery of shipments.
- Follow up and resolve customer queries effectively.
- Identify customer needs, evaluate issues, and provide appropriate solutions.
Job Requirements
- Diploma or Degree in any fields
- Minimum 3 years of customer service experience.
- Proficient in reading, writing, and speaking Mandarin (required for communication with China-based clients).
- Competent in MS Office applications (Outlook, Excel, Word).