Job Description
Job Summary
As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem‑solving abilities, and a proactive mindset.
Key Responsibilities- Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly
- Provide effective solutions to customer concerns or elevate complex matters to relevant departments
- Process orders, returns, and exchanges accurately to ensure a seamless customer journey
- Maintain accurate and updated records of customer interactions in the CRM system
- Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery
- Monitor customer feedback and satisfaction metrics to identify trends and...