Job Description
The Customer Service Executive is responsible for supporting the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner.
Key Tasks and Responsibilities:
- Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Sales Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule. Responsible for all sales/customer support activities and oversee daily order processing;
- Communicate both with internal and external customers i.e. updating customer on delivery schedule. Support the Sales Team to ensure that customers are well assist all enquiries are responded in timely manner. Handling all customer complaints and addressing the same professionally and instantly;
- Up-Selling actively promote associate products when responding to customer’s enquiry;
- Maintain r...