Job Description
Role Overview
As a Customer Service Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence.
This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.
Key Responsibilities- Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
- Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
- Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual‑merchandisi...