Job Description
1. Transaction Processing & Documentation
- Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines
- Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items)
- Process refunds, payments, memos, and credit notes in accordance with company procedures
- Issue official receipts for payments received via bank transfer and PayNow
- Scan and upload purchase order and related documents into the system in a timely manner
- Attend to walk‑in customers and manage service queues efficiently
- Respond to customer and agent enquiries relating to billing and other service matters in a professional manner
- Provide support to agents in documentation processing and submission
- Handle customer feedback, complaints, and follow‑ups effectively
- Support a...