Job Description
Job Description
Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including:
- Insurance purchase/renewal
- Claims processing
- Policy endorsements
- Customer enquiries
- Handling complaints
- Provide support through multiple communication channels, including telephone and email
- Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services
- Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines
- Collect payments on a Cash Before Cover (CBC) basis for walk-in customers
- Issue official receipts immediately upon receiving payments
- Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions
- Safeguard collections, cash floats, a...