Job Description
Representative Activities
Activities and duties will vary depending on functional area assigned. Activities may include, but are not limited to:
- Manage accounts in terms of order processing, order follow‑up, pricing integrity, on‑time deliveries, and complete order fulfillment.
- Provide telephone customer service regarding the company's services and/or products.
- Identify customers' needs and determine appropriate action.
- Promote and sell the company's products or services.
- Investigate and resolve complaints.
- Use a computer system to track questions and answers as well as enter and track the status of orders.
- Evaluate and resolve customer complaints professionally and tactfully.
- Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
- Authorize cre...