Customer Service Experience Manager (Railway)

Our client is a leading transportation operator responsible for delivering safe, reliable and customer-focused rail services. As part of its continued commitment to operational excellence and passenger experience, they are seeking a Customer Service Experience Manager to support the management of station operations, customer service delivery and frontline operational performance across the rail network.

This role will be responsible for ensuring the smooth and safe movement of passengers through stations and rail services while maintaining high standards of customer experience. Working closely with operational teams, you will oversee frontline service delivery, staff performance, operational readiness and incident response, ensuring that services are delivered efficiently and in accordance with established operating procedures and safety standards.

You will also play a key role in developing operational processes,...