Job Description
Job Description:
- This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers.
- You will work independently but also as part of a cross functional team that plays a very vital role in our organization.
Responsibilities:
- Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
- Process customer orders and requests for product repair into an ERP/order entry system.
- Generate and transmit order confirmations and manage customer expectations with regards to delivery timelines.
- Support and initiate pricing dispute process.
- Process product replacement orders, provide shipping labels and coordinate the return/replacement of items in a timely manner...