Job Description
Job Description
- Long tail account management
- Customer success processes and metrics
- Churn and account reactivation analysis and metrics
- Customer interaction/journey analysis
Customer service (Supply chain)
- Forecasting and demand planning
- Service Level metrics and processes
- Customer support, complain analysis and processes.
- Admin processes optimization
Team collaboration
- Collaboration on digital marketing plan and automation processes.
- Foster the use of local CRM and exploit all capabilities to its full potential
Qualifications
- BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
- Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
- Yo...