💼 Full-Time Position

Customer Service Junior Coordinator China & TW

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Wilhelmsen Ships Service
📍 kuala lumpur, kuala lumpur, Malaysia
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Location
kuala lumpur, Malaysia
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Posted
June 07, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Central Customer Service Junior Coordinator China & TW

Purpose

  • To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
  • To ensure all enquiries within the mailbox are attended to within the agreed SLA
  • To provide administrative support to the GCS and LCS (local customer service) team.
  • May receive assignments from senior support personnel as required.

Main Responsibilities And Tasks

  • Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
  • Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unab...