Customer Service Lead: Modern Trade & ERP (SAP)

GMG in Dubai is seeking a Customer Service Specialist to lead the team in delivering exceptional support for strategic accounts. Responsibilities include managing the order lifecycle, handling complex inquiries, and driving customer satisfaction.

The ideal candidate has 3-4 years in customer service, especially Modern Trade, with hands-on experience in CRM/ERP systems like SAP. Proficiency in Microsoft Excel and good communication skills are essential.

This role contributes to GMG's reputation for reliability and service excellence in the Everyday Goods sector.