Job Description
Izwe Africa Group has strong operating entities in Ghana, Kenya and Zambia, supported by South Africa and our head office in Mauritius. We have a solid reach and are perfectly positioned for growth and expansion on all frontiers
Position Available: Customer Service Manager
Description
• Responsible for setting the customer service department strategy in alignment with the company’s objectives.
• Responsible for directing the customer service department including the quality assurance section.
• Responsible for working to optimise operations, improve quality, customer experience and drive cost reduction initiatives.
• Responsible for ensuring that all customer Issues are being handled and solved in the most professional manner.
• Responsible for training and following-up closely on all the CS agents ensuring implementing the appropriate ways to deal with all situations (clients and internal operation).
• ...